Frequently Asked Questions
We have answered some of our most commonly asked questions to help you as quickly as possible. If you have a question, it might be answered below so please read before getting in touch!
Returns & Refunds
What is your returns policy?
How long do I have to return an item?
What happens if I receive the wrong item?
Please contact us and we’ll arrange a replacement or refund.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include photos where possible so we can resolve the issue quickly.
Delivery
How long will my order take to get to me?
We estimate 1-2 working days for delivery on all orders.
Where do you deliver to?
We deliver to Mainland UK, Northern Ireland, Scotland and parts of Europe.
Do you offer free shipping?
Yes, all orders above £50 are eligible for free shipping within England and Wales.
My delivery hasn’t arrived, what do I do?
Please check your tracking status in your account to see if there have been any updates. If your order still hasn’t arrived, please contact us and we’ll investigate.